Water & Waste Water Utility


Like most other industries, water utilities are looking to adopt technology to address the pressures of managing the security of supply in already water-stressed markets within the prescribed regulatory standards. Technology, they too believe, is the key to achieving operational efficiency together with high customer satisfaction.
At AIGC water utility practice, we offer innovative digital solutions that help water and wastewater utilities develop operational efficiency, optimize costs, and enhance customer satisfaction. Despite steep challenges posed by aging infrastructures, our innovative solutions help address difficult customer-facing problems such as unbilled consumption and smart metering, etc. Our services also assist with the plants’ operational efficiency, including predictive maintenance, treatment plant optimization, prevention of pollution incidents, and even leak detection.
With our in-depth industry knowledge and expertise in digital solutions, we at AIGC help water utility companies perfect the customer experience while providing clean and safe water in a sustainable way.


Water and wastewater utilities are increasingly looking towards technology to help them sail through these troubling times of supplying uninterrupted clean water in already water-stressed markets. There is also the added pressure of customers’ ever-increasing expectations together with more stringent regulatory standards. Technology, including artificial intelligence, robotics, and data analytics, can help them tide over these challenges while maintaining sustainable business models.

With many buried assets, aging assets, including pipelines, tunnels, dams, pumping, storage, and treatment facilities, are among the biggest challenges faced by the water utilities. With aging assets and workforce, management of capital expenses managing operational costs is another significant challenge these utility service providers face. The scarcity of water is also an increasing concern for these companies across the globe. In fact, water scarcity and water conservation have been a talking point

worldwide for some time now. Experts today are looking at avenues on training the consumers on the value of water and its preservation. With water leaks and theft, together with improper treatment of wastewater, the problem seems to have blown out of proportion.By harnessing the power of artificial intelligence algorithms and big data analytics, water utilities can capitalize on gaining insights from the volumes of data available to make better-informed decisions. Using the data, utility companies can reduce costs drastically and identify ways to enhance customer experience and service delivery. By adopting digital transformation, utilities can optimize their water distribution operations and even address unaccounted-for-water problems in particular. Artificial intelligence can help reduce their capital (CAPEX) and operational expenditure (OPEX) and allow the industry to leave behind a lively, cultural, and environmental mark.


Various digital and innovative capabilities can help with multiple business transformation solutions, from enhanced customer service to smart metering to predictive maintenance to regulatory compliance.

With AIGC’s innovative digital solutions, water and wastewater utilities can improve their overall operational efficiency, optimize costs, and increase customer satisfaction. Our innovative solutions can help with creative ways to cope with age-old aging infrastructures and workforce problems. With our enhanced technology solutions, we help utilities with treatment plan optimization, prevent pollution incidents, predict sewer flooding, detect leaks, and monitor water quality. With our smart metering and enhanced customer knowledge gained from data, we help utilities provide enhanced customer experience. Our robotics and drone solutions can help monitor asset health even in remote areas, thus predicting breakdowns in advance.

By adopting our digital technologies such as smart meter systems, mobile apps, predictive analytics, and cloud-based solutions, utilities can achieve better water resource management, resulting in reduced cost and improved sustainability. Through our cloud-based solutions, smart meters, and mobile apps, utility companies can start to play a more prominent role in how consumers optimize their home, guide them in choosing the tariffs and even help them manage consumption and make payments.


Featured Solutions & Services from AIGC

With our digital technology expertise and our in-depth exposure to various water and wastewater utility companies worldwide, we are the natural partners for utility companies interested in digital consulting services. Using artificial intelligence and data analytics, our expert team can not only extract in-depth knowledge about the utility company’s customers, but they can also help develop digitally enabled products and services and execute the same. With an in-depth understanding of how the water utility company works, we can help introduce various digital initiatives to optimize operations and help drive new business opportunities and values. We also help reduce costs by continually monitoring and evaluating the aging infrastructure for leaks and damages using drones and robotics technology.

Creating a digital transformation will increase the productivity and performance of the industry. We provide end-to-end digital solutions with our digital consulting services, comprising digital strategy consulting, digital architecture designing, and transformation roadmap development. Using emerging technologies, we provide insights into the business, we support companies to innovate and function to become more competitive. To enable competitive advantage and generate growth, we set strategies in motion for clients that unify business and technology architectures. Once we identify the critical business imperatives, we map out initiatives, using information from the data platforms to achieve them.

Significant opportunities are being created by new digital transformation to stay competitive and relevant in business today. Digital Transformation offers new ways to reinvent processes with data, analytics, APIs, machine learning, and other technologies. This results in lowering costs, reducing cycle times, or increasing quality. Adopting technology in process transformation can create significant value. It transforms traditional business models with digital technologies. Today it is easier to convert the plants and factories to smart industries, where no human needs to travel to hazardous locations.

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With AI being currently used by water utilities for intelligent control, asset monitoring, process optimization, proactive management of breakdowns and service, leak detection, and even infrastructure planning, we at AIGC are the fundamental technology partners for water and wastewater utility companies.

For achieving progress in this digital era, ‘data’ has become a significant critical asset to an organization today who want to build their transformation models. Be it for improving performance or productivity, AI and Analytics will be the core DNA around which companies need to develop their transformation model. By harnessing the power of analytics, automation, and artificial intelligence (AI), organizations can quickly find a correlation within volumes of data gathered and make informed decisions that can be used across the entire organization.

However, it’s critical to implement the best mix of strategy and technology with a balance of speed, cost, and quality for delivering any measurable business value. As observed by McKinsey, ’50 % of companies that rely heavily on data, embrace AI over the next five to seven years, and have the potential to double their cash flow. By extracting hidden patterns from data, Artificial Intelligence and Machine Learning are playing a critical role in building intelligence. They help make informed decisions, facilitate in reducing human interventions, and lead to enhanced operational efficiencies.

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The water and wastewater utility industry faces a daunting challenge of maintaining reliability from its aging asset-intensive infrastructures and workforce. Increasingly turning towards smart asset management to increase equipment reliability and improve operational efficiencies, we at AIGC become an ideal partner for everyone in the industry. Through our innovative AIGC Asset Performance Management (APM) solutions and services, we help implement and integrate systems that assist with planning, scheduling, mobility, analytics, and asset life cycle management. Through our expertise in APM process improvement, APM package selection, mobile asset, work management, integration with GIS for design, mapping, operations, asset data management, and analytics for condition-based maintenance, we help drive down costs and utilize the asset’s performance better. Our condition monitoring, predictive forecasting, reliability-centered maintenance, and enabled analytics for water utilities are licensed by analytics and robotics. Through our advanced digital services, utilities enjoy prolonged asset life and improvement in asset repair and replacement decisions, budgeting based on critical activities for sustained performance, reduced overall costs, and much more.

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An industry that summons the aging workforce’s retirement and continues to attract the right talent remains one of the top challenges. Our digital field worker solution helps water utility companies advance a step closer to their digital transformation journey and goals.

The Digital Workforce Mobility transforms organizations through- Human-Centered Design. Smart plant operators are enabled by advancements in technologies, including mobile devices, radio-frequency identification (RFID), wearables, analytics, and automated systems to execute their work more effectively. The portable digital workforce platform offers efficiency, control, and predictability built into the plant operations, no matter the workforce’s size. They leverage process and technology applications that help eliminate paperwork, reduce non-productive work, create a safe work environment, automate workflows, and improve efficiencies –ultimately saving money.

With digital technologies such as smart meter infrastructure implementation and roller services, smart meter asset, operations management, mobile apps, predictive analytics for the customer, network operations, and cloud-based solutions, we at AIGC support water utility companies with better water resource management. This, in turn, results in reduced costs and improved sustainability. On the one hand, is our operations side, and the other hand, is our artificial intelligence and data-oriented analytics that help water utilities detect and proactively prevent leakages. Further, using drones and smart sensor technology, our solutions also help detect any damages in the network of assets, especially in the remotest and dangerous locations, to consistently monitor the assets. Thus, it helps companies reduce costs that they would have incurred due to unscheduled breakdown and even disruption. With artificial intelligence-based data analysis on the volumes of customer data gathered on the customer’s end, we help organizations understand and know their customers better, assisting in customer excellence, which results in better revenue management. Further, we also help understand consumption trends based on real-time data. This enables better planning of supply and demand, allowing in operational optimization.

With the times changing and the dawn of the digital and information age, companies are increasingly expected and are moving to be “customer-centric.” By integrating our digital transformation solutions, utility companies can move from being “utility-centric” to “customer-centric.” Using artificial intelligence and advanced data analytics on increasing customer data volumes, we help companies better understand their consumer behavior. Empowering them with this added intelligence from the data gathered over the years, we help utility companies develop innovative, digitally-enabled products and services bundled together to provide integrated customer service. By analyzing the utility company’s customer data over the years, we can help companies segment their customers, create omnichannel customer service, create integrated customer communications, and even manage social media monitoring, including analysis. With an in-depth understanding of their customers and their needs, the utility companies can start to play a more significant role in optimizing their home, assisting in choosing tariffs, managing their consumption, making payments, and embed self-generation. Besides, these add-on services present a new revenue stream that will help utility companies overcome the risk of a low-profit or low-growth market.

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